LEGAL
Effective Date: July 25, 2026 · Last Updated: July 25, 2026
Please read these Terms and Conditions carefully before engaging House of Scale for any services. By signing a proposal, service agreement, or continuing to use our services, you agree to be bound by these terms.
In these Terms and Conditions, the following definitions apply:
The Company agrees to provide the Services as outlined in the signed Agreement or proposal. The specific deliverables, timelines, platforms, and responsibilities of each party will be defined in the respective Statement of Work (SOW).
Any changes to the agreed scope of work — including additional platforms, new campaigns, or expanded deliverables — must be requested in writing and may result in revised pricing. The Company reserves the right to decline scope changes that conflict with strategic recommendations.
House of Scale acts as a service provider and marketing partner. We do not guarantee specific business outcomes, revenue targets, or returns on ad spend, as results depend on multiple external factors beyond our control.
Any modification, addition, or reduction to the agreed scope of services must be documented in a written Change Order signed by both parties. Verbal instructions or informal communications shall not constitute a binding change to scope.
The Company reserves the right to sub-contract or delegate specific tasks to qualified third-party vendors or freelancers where necessary, while retaining overall responsibility for the quality of deliverables.
This clause constitutes a material representation by the Client and forms a fundamental basis of this Agreement.
The Client hereby expressly represents, warrants, and undertakes that all products, goods, merchandise, brands, and items listed, marketed, advertised, promoted, or sold by the Client through any channel are genuine, authentic, legally sourced, and compliant with all applicable laws and regulations.
The Client further confirms and undertakes that:
(a) House of Scale shall have the immediate right to terminate this Agreement without prior notice;
(b) the Client shall be solely and absolutely liable for all consequences arising therefrom; and
(c) House of Scale shall bear no responsibility whatsoever for any legal, financial, regulatory, criminal, civil, or reputational consequences arising from such acts.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, maintain our business relationship, and comply with legal obligations.
Campaign data and performance records are typically retained for a minimum of 3 years following the end of an engagement. You may request deletion of your data at any time, subject to legal retention requirements.
Retainer fees and advance payments made to the Company are non-refundable once the billing cycle has commenced, except where the Company has materially failed to deliver agreed services
Where the Company manages ad spend on behalf of the Client, the Client remains the beneficial owner of the ad accounts and all associated funds. The Company shall manage such accounts in accordance with the Client’s instructions and agreed campaign strategy.
Any dispute regarding an invoice must be raised in writing within 5 business days of receipt. Failure to raise a timely dispute shall be deemed acceptance of the invoice. Disputes do not excuse the Client from paying undisputed portions of an invoice.
The Company reserves the right to revise its service fees upon giving 30 days’ written notice to the Client. Continued engagement after such notice constitutes acceptance of the revised fees.
House of Scale acts solely as a marketing, technology, branding, and consulting service provider and shall function strictly in the capacity of an agent/service provider acting upon instructions provided by the Client.
The Client acknowledges and agrees that:
House of Scale shall not be deemed responsible for any act undertaken strictly pursuant to Client instructions.
The Client acknowledges that House of Scale may prepare advertisements, promotional content, product descriptions, website content, marketplace listings, and campaigns solely based upon information and approvals provided by the Client.
The Client shall remain solely responsible for accuracy, legality, completeness, and authenticity of all such information.
House of Scale shall not be liable for any claim arising due to misleading statements, false descriptions, inaccurate specifications, or representations supplied by the Client.
The Client agrees to fulfil the following obligations to enable the Company to deliver Services effectively:
The Company will not be held liable for delays or underperformance resulting from the Client’s failure to meet these responsibilities
All creative assets, strategies, reports, and deliverables produced by the Company specifically for the Client under the Agreement shall become the Client’s property upon receipt of full payment for the relevant work.
The Company retains ownership of:
The Client grants the Company a non-exclusive, royalty-free licence to use the Client’s brand assets, logos, and materials solely for the purpose of delivering the agreed Services.
The Company may reference the Client’s name and general campaign results (without disclosing confidential data) in its portfolio, case studies, or marketing materials, unless the Client requests otherwise in writing.
Both parties agree to keep confidential any proprietary, business, financial, or strategic information shared during the course of the engagement. This obligation continues for a period of 2 years following the termination of the Agreement.
Confidential information does not include:
The Company will not share the Client’s campaign data, ad account performance, or business metrics with any third party without prior written consent, except as required to deliver the Services.
The Company will use commercially reasonable efforts, industry best practices, and data-driven strategies to maximise the performance of campaigns. However, the Client acknowledges that:
The Company’s liability in any event is limited to the fees paid by the Client for the month in which the issue arose. The Company is not liable for indirect, consequential, or incidental losses.
This indemnity is comprehensive, unconditional, and survives the termination of this Agreement.
The Client agrees to fully defend, indemnify, and hold harmless House of Scale, its partners, employees, consultants, agents, affiliates, and representatives against any and all:
arising directly or indirectly from:
(a) products sold by the Client;
(b) business activities of the Client;
(c) customer complaints;
(d) breach of laws;
(e) counterfeit or duplicate products;
(f) false claims made by the Client; or
(g) any act or omission attributable to the Client.
Such indemnity obligations shall survive termination of this Agreement.
The Client expressly agrees that House of Scale acts solely as a service provider and shall not be considered responsible or liable for any criminal complaint, police inquiry, FIR, regulatory proceeding, consumer action, governmental investigation, tax proceeding, or legal action arising out of products, transactions, or business operations conducted by the Client.
The Client shall appear, respond, cooperate, and bear all costs relating to such proceedings
In the event House of Scale or its partners, employees, or representatives are named, summoned, questioned, or implicated in any legal proceeding, consumer complaint, investigation, police inquiry, or court matter due to actions of the Client, the Client shall, at its sole cost and expense:
No legal proceeding, claim, suit, or action shall be initiated against House of Scale by any third party for matters arising from the Client’s products or business operations.
The Client shall take all reasonable steps necessary to ensure House of Scale is removed from any proceedings where House of Scale acts merely as a marketing agency and is not the principal party responsible.
Services delivered by the Company involve third-party platforms including but not limited to Meta (Facebook/Instagram), Google, YouTube, and other advertising networks. The Client acknowledges that:
The Agreement commences on the date specified in the proposal or contract and continues for the initial term agreed upon (typically 3 or 6 months), after which it may renew on a month-to-month basis unless terminated. Either party may terminate the Agreement by providing 30 days’ written notice. During the notice period, both parties are expected to fulfil their obligations.
Upon termination, the Company will transfer access credentials, campaign data, and assets belonging to the Client within 7 business days, subject to settlement of all outstanding dues.
House of Scale shall be entitled to rely upon all documents, declarations, licences, approvals, information, and representations provided by the Client without independent verification.
House of Scale shall have no obligation to investigate the authenticity, legality, ownership, or compliance of any information, product, or representation furnished by the Client, unless expressly agreed to do so in writing.
Any liability arising from incorrect, incomplete, false, or misleading representations made by the Client shall rest exclusively with the Client.
During the term of the Agreement and for a period of 12 months following its termination, the Client agrees not to directly solicit, recruit, or hire any employee, contractor, or team member of the Company who was involved in delivering the Services.
A breach of this clause entitles the Company to claim damages equivalent to 6 months of the relevant individual’s compensation.
In the event of a dispute arising from or related to this Agreement, both parties agree to first attempt resolution through good-faith negotiation within 15 business days of written notice of the dispute.
If unresolved, the dispute shall be referred to mediation. Should mediation fail, the matter shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India
The Company reserves the right to update these Terms and Conditions from time to time. Clients will be notified of material changes via email or written notice at least 14 days before they take effect.
Continued engagement with the Company after changes take effect constitutes acceptance of the revised Terms.
These Terms and Conditions, together with the signed Agreement or proposal, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements relating to the subject matter.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For any questions regarding these Terms and Conditions, please contact us:
| House of Scale | Performance Marketing Agency |
|---|---|
|
Email |
hello@houseofscale.in |
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Website |
www.houseofscale.in |
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Jurisdiction |
New Delhi, India |
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